Hotel Receptionist Training Session

Description:

We offers a complete Hotel Receptionist Training program led by Jannat Ma’am, Guest Relation Executive of Renaissance Hotel Dhaka. She teaches students real hotel front‑desk skills used in 5‑star properties. Training includes Opera software, where students learn booking, check‑in, check‑out, room assignment, and guest profile management.
Students also practice guest handling, greeting guests warmly, giving information clearly, and maintaining a professional attitude. Jannat Ma’am explains how to manage difficult situations, listen carefully, and solve problems politely.
The class covers complaint handling, teaching how to stay calm, apologize properly, offer solutions, and ensure guest satisfaction. With practical examples and real hotel standards, students become confident, skilled, and job‑ready for front‑desk and guest relation roles.